Policies

WARRANTY

Amy Leta Jewelry warranties its product against defect for a period of 90 days from date of purchase. Defects are defined as a problem or fault with the materials used to make an item or the original construction/fabrication of an item. Please contact us if you have a problem or an issue with any item purchased from Amy Leta Jewelry. We will attempt to repair any item determined to be defective within a reasonable amount of time but if an item cannot be repaired a refund will be given.

If an item is damaged or needs repair outside of the warranty period, please contact us as I may be able to have it repaired at nominal cost and will be happy to do so.

RETURN POLICY

If you are not happy with your purchase or have a problem with the fit of an item, please contact us to arrange for a return/exchange as soon as possible (or within 10 business days). Items must be in original unaltered, undamaged and unused condition to be considered for a full refund/exchange. It is at the sole discretion of Amy Leta Jewelry to determine if the item being returned has been worn, damaged, altered or is in any other way not in its original condition. Return shipping costs will be paid by purchaser and recommend that you return ship using an express package carrier such as FedEx or registered and insured mail. Amy Leta Jewelry cannot be responsible for lost or damaged return shipments.

SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@amyletajewelry.com and send your item to: {physical address}.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING & RETURNS

Orders usually ship within 3-5 business days; however, they may take up to 2 weeks depending on whether it is a custom item. If you need your item sooner, please contact us before ordering to check stock. Amy Leta Jewelry ships only to addresses within the United States. We ship by Fed-Ex ground and UPS. Shipping cost may vary, depending on service used. The standard flat rate for service is $22.00 via Fed-Ex ground and will require a signature for delivery. Shipments usually take 3-5 business days. If you want expedited shipping service, please contact us for options and cost. We can only ship to the billing address listed with your credit card issuer. All shipments require a signature for delivery.

If you are not happy with an item, we will refund the standard flat rate shipping charges ($22.00) to you if the item is returned in undamaged and unaltered condition with it’s original gift box (see Return Policy below).

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CUSTOM / SPECIAL ORDERS

If you see an item that you want made in a specific size or design, please know that we do take special and/or custom orders. Please contact us either by email or phone to discuss any requests you might have for custom items. Please be aware that I will need a deposit of 50% of the agreed price of the item before work can commence. For some items I may only be able to give you a range for the final price of the item because it may be difficult to estimate the cost of gold, if used in the product, that will be required to produce the piece. Finally, special and custom orders typically take between 1 months to be made.

JEWELRY CARE

Please take special care of your necklace and earrings. Please remove before swimming or bathing, especially with pearls. Be careful using perfumes, lotions, or oils. Jewelry can also be cleaned with a polishing cloth or a mild soap with a soft brush. For Sterling Silver Chains, a silver jewelry cleaner can be used. Keep stored in a dry place.

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